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Ontario Tech acknowledges the lands and people of the Mississaugas of Scugog Island First Nation.

We are thankful to be welcome on these lands in friendship. The lands we are situated on are covered by the Williams Treaties and are the traditional territory of the Mississaugas, a branch of the greater Anishinaabeg Nation, including Algonquin, Ojibway, Odawa and Pottawatomi. These lands remain home to many Indigenous nations and peoples.

We acknowledge this land out of respect for the Indigenous nations who have cared for Turtle Island, also called North America, from before the arrival of settler peoples until this day. Most importantly, we acknowledge that the history of these lands has been tainted by poor treatment and a lack of friendship with the First Nations who call them home.

This history is something we are all affected by because we are all treaty people in Canada. We all have a shared history to reflect on, and each of us is affected by this history in different ways. Our past defines our present, but if we move forward as friends and allies, then it does not have to define our future.

Learn more about Indigenous Education and Cultural Services

Associate Professor

Stephen Jackson

Graduate Program Director - MBAI

Associate Professor

Faculty of Business and Information Technology

Contact information

Energy Systems and Nuclear Science Research Centre (ERC) - Room ERC2081
North Oshawa
2000 Simcoe Street North
Oshawa, ON L1G 0C5

905.721.8668 ext. 5455

Research topics

  • Behavioral information security
  • Digital transformation
  • Electronic business
  • Electronic government
  • Enterprise systems implementation
  • Human behavior and information systems
  • Management information systems
  • Organizational culture


Stephen Jackson is an Associate Professor in Management Information Systems at the Faculty of Business and Information Technology. Stephen has taught at various universities in the UK, including the University of London, University of Southampton and Queen's University of Belfast. He has held a visiting appointment at the University of Nottingham, Malaysia. Prior to joining academia, Stephen was an IT consultant for PricewaterhouseCoopers. He has worked on a variety of IT projects across various industry sectors in Europe and Asia and continues to work in a consultancy capacity, advising organizations and government in the areas of electronic government, IT strategy and enterprise systems.

Put broadly, his research focuses on the social, behavioral and cultural aspects of implementing and managing computer-based systems. Stephen has published in a number of international journals including Information and Organization, Journal of the Association for Information Science and Technology, Computers in Human Behavior, Information Systems Frontiers, Studies in Higher Education, Behaviour and Information Technology, International Journal of Information Management, British Journal of Educational Technology, among others. His article published in Information and Organization featured as the second most downloaded article from January 2014 – December 2014.  


  • PhD (Management Information Systems The Queen’s University of Belfast, United Kingdom
  • BSc (Management with Information Systems) The Queen’s University of Belfast, United Kingdom

Research and expertise

  • SAP Certified Associate - Business Process Integration with SAP ERP 6.0 EHP6
  • Fellow of the UK Higher Education Academy (FHEA)


  • Journal publications
    • Jackson,S. (forthcoming). Exploring the Use and Adoption of Workplace Automation through Metaphors: A Discourse Dynamics Approach. Communications of the Association for Information Systems. Accepted for publication.
    • Wong, M. and Jackson, S. (forthcoming) Investigating the Nature of Expectations and its Influence on Attitudes toward Malaysian Government E-Services. International Journal of Electronic Government Research. Accepted for Publication.
    • Jackson, S., Vanteeva, N. and Fearon, C. (2019) An Investigation of Data Breach Severity in Relation to the Readability of Mandatory Data Breach Disclosure Communication: Evidence from U.S. Firms. Journal of the Association for Information Science and Technology. In Press.
    • Jackson, S. (2019). How Readable are Data Breach Notifications? Computer Fraud and Security. 5, 6-8.
    • Fearon, C., Nachmias, S., McLaughlin, H. and Jackson, S. (2018). Personal Values, Social Capital and Higher Education (HE) Student Career Decidedness: A New ‘Protean’ Informed Model. Studies in Higher Education. 43 (2), 269-291.
    • Jackson, S. and Wong, M. (2017). A Cultural Theory Analysis of E-Government: Insights from a Local Government Council in Malaysia. Information Systems Frontiers. 19, 1391-1405.
    • Wong, M. S., Nishimoto , H., Nishigaki , Y. and Jackson, S. (2017). Use of Satisfaction- Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government. Electronic Journal of Information Systems Evaluation. 20 (1), 3-10.
    • Jackson, S. (2016). Understanding IS/IT Implementation through Metaphors: A Multi- Metaphor Stakeholder Analysis in an Education Setting. Computers in Human Behavior. 55, 1039 -1051.
    • Bowden, L., Fearon, C., McLaughlin, H. and Jackson S. (2015). Aligning Computer Ethics for Strategy Making in Higher Education: A Contrarian View – Who Knows? The International Journal of Information and Learning Technology. 32 (1), 2-16.
    • Jackson, S. and Fearon, C. (2014). Exploring the Role and Influence of Expectations in Achieving VLE Benefit Success. British Journal of Educational Technology. 45 (2), 245-259.
    • Fearon, C., McLaughlin, H. and Jackson, S. (2014). Measuring and Evaluating IS Expectations and Benefit Success from B2B Electronic Trading: A New Survey Approach. Behaviour and Information Technology 33 (4), 308-317.
    • Fearon, C., Manship, S., McLaughlin, H. and Jackson, S. (2013). Making the Case for 'Techno-Change Alignment': A Processual Approach for Understanding Technology Enabled Organizational Change. European Business Review.  25 (2), 147-162.
    • Jackson, S. (2011). Organizational Culture and Information Systems Adoption: A Three- Perspective Approach. Information and Organization. 21, 57-83. (Rated second most downloaded from January 2014 – December 2014, see
    • Jackson, S. and Philip, G. (2010). A Techno-Cultural Emergence Perspective on the Management of Techno-Change. International Journal of Information Management. 30 (5), 445-456.
    • Wong, M., Jackson, S. and Philip, G. (2010). Cultural Issues in Developing E-Government in Malaysia. Behaviour and Information Technology. 29 (4), 423-432.
  • Conference Publications
    • Jackson, S. and Panteli, N (2020). Trust in the Era of Artificial Intelligence. 34th British Academy of Management Conference. Manchester, UK.
    • Wong, M. and Jackson, S. (2020) Investigating the Nature of Expectations and its Influences on Attitudes toward Malaysian Government E-Services. NUBS Malaysia Conference (NUBS iCON) 2020. Kuala Lumpur, Malaysia.
    • Jackson, S. (2019). Data Breach Response: A View for Self-Presentation Theory. 40th International Conference on Information Systems, Munich, Germany. 
    • Wong, M. and Jackson, S. (2017). User Satisfaction Evaluation of Malaysian E-Government Education Services. 23rd IEEE International Technology Management Conference, Madeira Island, Portugal.
    • Jackson, S. and Fearon, C. (2016). A Conceptual Framework for Managing Expectations in Green IS Implementation. 22nd IEEE International Technology Management Conference,  Trondheim, Norway.  
    • Jackson, S. and Wong, M. (2015). Understanding Subcultures and Change Dynamics in E-Government: An Empirical Study of a Local Government in Malaysia. 10th Annual Midwest Association for Information Systems Conference, Kansas, USA.
    • Jackson, S and Wong, M. (2014). A Grid and Group Cultural Theory Analysis of E-Government Uptake in Malaysia. The Political Studies Association 64th Annual International Conference, Manchester, UK.
    • Wong, M, Nishimoto, H, Nishigaki, Y. and Jackson, S. (2013). Use of Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government Service Providers. 24th Australasian Conference on Information Systems, Melbourne, Australia.
    • Jackson, S. (2013). Doing Battle: A Metaphorical Analysis of IT-induced Cultural Change. 13th International Conference on Knowledge, Culture, and Change in Organisations, Vancouver, Canada.
    • Wong, M., Nishimoto, H., Nishigaki, Y. and Jackson, S. (2012). Service Providers Perceptions of Japan's E-government Services using the Importance-Performance (IPA) Model. Asian Conference on Information Systems, Siem Reap, Cambodia.
    • Ong, V., Duan, Y. and Jackson, S. (2012). Supporting Institutional Decision Making with an Intelligent Student Engagement Tracking System. IADIS Information Systems, Berlin, Germany.
    • Jackson, S. and Wong, M. (2011). The Effect of Cultural Misalignment on E-Government Uptake: A Malaysian Context. 16th International Business Information Management Association (IBIMA), Kuala Lumpur, Malaysia.
    • Eze, S., Duan, Y. and Jackson, S. (2011). Understanding the Dynamic Process of Emerging ICT Adoption in UK Service SMEs. Academy for Information systems (UKAIS), Oxford, England.
    • Jackson,    (2010).   A   Cultural   Theory Analysis of Information   Systems  Adoption. Proceedings of the 16th Americas Conference on Information Systems (AMCIS), Lima, Peru.
    • Jackson, S., Wong, M. and Philip, G. (2007). Cultural Barriers/Enablers in Implementing E-Government Initiatives in Malaysia. Proceedings of the 13th Americas Conference on Information Systems (AMCIS), Colorado, USA.
    • Jackson, S. and Philip, G. (2005). Organizational Culture and the Management of Technological Change. A Theoretical Perspective. Proceedings of the 13th European Conference on Information Systems (ECIS), Regensburg, Germany.
  • Other publications
    • Wong, M. and Jackson, S. (2016). MUSE 2016: Malaysia User Satisfaction Evaluation of Education Online Services. Commissioned Report for Malaysia Digital Economy Corporation.
    • Jackson, S. (2011). The Government’s New G-Cloud ICT Strategy: Will there be Bright or Dark Clouds Ahead? LSE British Politics and Policy Blog. Available  at